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Thinkwell Group

Project Manager

TWG Production – Los Angeles, California
Department TWG Production
Employment Type Full Time
Minimum Experience Manager/Supervisor

Project Manager

Mission & Overview (Summary)

The Project Manager is responsible for understanding the creative, production and installation processes enough to develop the multi-disciplined project approach and creating project/phase schedules, budget, and resource plan.  The Project Manager is the primary project lead actively coordinating and managing project activities, and managing all necessary resources throughout the entire project, from initial scope discussions with the client, through the effort that is contracted, and engages in discussions regarding any further design services Thinkwell can offer. The PM is also responsible for building and maintaining client relationships and managing the client’s expectations throughout the project lifecycle and beyond. This primarily means that the PM shall ensure that the balance of client design expectations and their project target budgets are reasonably met and communicated throughout the process while leading and managing the team through the design and implementation efforts. The PM is the focal point of communication and manages the project from beginning to end including budget, costs, schedule, risk management, insurances, general work performance, and quality, and overall progress against the plan.

Functions & Responsibilities

  • Directly reports to the Vice President of Production.
  • Develop and maintain strong working relationships with the Production Studio Manager and all Production and Heads of departments for support in project assigned resources.
  • Develop and maintain strong working relationships with finance and legal colleagues in support of project budget and contractual aspects.  
  • Directly responsible for leading and overseeing  multi-disciplined efforts for all assigned projects,  related to (but not limited to) all aspects of the project’s guest experiences (I.e., Show and ride attractions, museum exhibits, interactives, etc.) from concept development, design, tender, and production phases through installation / programming and final completion/close-out.   
  • Capably able to lead a creative team with clear communication, listening and providing direction through the creative process, respectfully allowing each team member to perform at their peak, and guiding team collaboration to ensure the creation of cohesive, top quality concepts, designs, and products.
  • Responsible for ensuring that all assigned projects are designed and executed with an emphasis on strict scope, budget, schedule and quality control.  
  • Responsible for reporting and communicating status, concerns, and/or strategies to executive management weekly and more often as needed, to ensure the project, team, company and client’s best interests are met or exceeded.
  • Collaborate with Business and ProjectDevelopment in developing the best project strategy, scope of work, schedule and fees for proposals for new projects.
  • Responsible for the timely delivery of all project deliverables as contracted or mutually agreed upon and documented change request by the client.  
  • Capably delegate, lead, and mentor all assigned project coordinators in all aspects of the project lifecycle for the benefit of the project and their career development. 
  • Responsible for creating and maintaining project/ phase schedules and budgets utilizing Thinkwell approved tools and best practices.
  • Review and understand all aspects of client and/or sub-contractors contracts, manage scope, generate Project Management Plans, which include responsibility matrices, deliverable schedules, and plans.
  • Develop and keep a running track of submittals, RFI, and Drawing Logs, etc. 
  • Establish and maintain document control procedures per Thinkwell’s standard operating procedures.
  • Ensure creative and design quality control and confirm its implementation throughout the life of the project per Thinkwell’s standard operating procedures. This includes understanding and allowing time for the internal creative reviews with Thinkwell’s Chief Creative Officer required for each project.
  • Prepare and deliver regular status reports to executive leadership team.
  • Lead client and internal project team meetings efficiently and in a timely manner, always preparing agendas, action items lists, and managing discussions and follow-ups utilizing the parking lot method.
  • Negotiate with, develop agreements for and manage consultants, subcontractors, and vendors including any potential change orders.
  • Responsible for producing and working with internal or external project estimators to develop clear and reasonably defensible project estimates through the concept and Design phases of assigned projects.
  • Participate and/or lead in client required Value Engineering (VE) process, finding solutions to both maintain the approved creative intent while finding innovative ways to reduce the project estimate responsibly. 
  • Negotiate, create and manage any possible change orders with client contract.
  • Capable of communicating and/or presenting the concept/design by understanding guest narratives, artwork, master plans, and CAD drawings and other project documentation.
  • Ensure compliance with company policies & procedures.
  • Identify critical issues and milestones and communicate them in a timely manner to the client, team and upper management.
  • Evaluate and respond to project risks by communicating these in a timely manner to the client, team and upper management.
  • Willing to travel internationally as needed.
  • Additional duties as needed.

Knowledge & Skills (Minimum Requirements)

  • Excellent business judgment demonstrated by consistently achieving profitability objectives and strong project close-outs with client and subcontractor relationships in good standing.
  • Excellent organizational skills and attention to detail evidenced by a strong command of all applicable contract and legal provisions.
  • Understanding of the entertainment industry and managing a creative process.
  • Proven experience to constantly multitask and handle competing priorities between client business needs, organizational issues, and sound customer relations.
  • Possess judgment to know when to appropriately escalate issues up the chain of command.
  • Team leader with excellent diplomatic listening and communication skills, able to handle and resolve conflicts effectively in a firm but fair manner.
  • Able to confidently lead teams to a successful delivery approach.
  • Able to work both collaboratively and independently while maintaining a high level of productivity.
  • Able to work under tight timetables and high-pressure situations.
  • Thrive in a fast-paced environment and able to juggle, shift gears, and maintain a sense of humor; deliver under extreme deadlines and intense business environment.
  • Must possess excellent business communication both verbal and in writing, and well-honed interpersonal skills.
  • Proactive and solution-oriented when managing issues.
  • Project Management Certification a plus.

Education & Experience

  • 5 to 10 years of previous project management or producing experience at a high level of responsibility, with a minimum of 2 years of management in themed entertainment, museums, theatre, or related entertainment industry.

  • Practiced in negotiating in ways that result in win/win agreements and outcomes.

  • Bachelor's degree in Project Management, Stage/Production Management, Business Administration, Themed Entertainment, or a related field or equivalent combination of education and experience is required.

Additional Responsibilities

As a member of the Thinkwell Group, you may be asked to participate in the ongoing development of the department. This participation may include:

  • Representation of Thinkwell Group at "industry" functions and conventions, including serving on convention panels or as a speaker;

  • Representation of Thinkwell Group as a competitor in design competitions;

  • Investigation and development of new technologies (or new applications of existing technologies) for use in Thinkwell projects;

  • Participation in the creation of department-specific marketing material as required;

  • Participation in the implementation and management of Thinkwell intern and educational outreach programs.

Company Description

Headquartered in Los Angeles with offices and studios in Beijing, Abu Dhabi, Montreal, and Riyadh, Thinkwell Group is a global experience design and production agency specializing in the creation and master planning of theme parks, destination resorts, major branded and intellectual property attractions, events & spectaculars, museums & exhibits, expos, and live shows around the world.

Company Mission

To create innovative and creatively successful experiences in a collaborative environment of fun and mutual respect, while exceeding our clients' expectations, resulting in success for all involved.


Equal Opportunity Employment

Thinkwell is an equal employment opportunity employer. Thinkwell prohibits discrimination based on race, color, age (over 40), gender (including gender identity, gender expression, and an individual who is transitioning or has transitioned), sexual orientation, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, citizenship, religion (including religious dress and grooming practices), marital status, registered domestic partner status, military and veteran status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), physical or mental disability, medical condition, genetic information, or any other category protected by federal, state, or local law. It also includes the perception that anyone may have any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Thinkwell also promotes and supports wage equality based on gender, race, ethnicity and all other protected characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, compensation, benefits, leaves of absence, discipline, layoff, recall, termination and other terms and conditions of employment. Thinkwell will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. In accordance with applicable state and federal law, Thinkwell will attempt to reasonably accommodate qualified applicants and individuals with known disabilities unless doing so would create an undue hardship. Any qualified applicant or employee with a disability who requires an accommodation in order to apply for a job or perform the essential functions of the job should contact Thinkwell Group's Human Resources Department and request an accommodation. Thinkwell will engage in an interactive dialogue with the applicant or employee in an effort to determine whether reasonable accommodations that will not result in undue hardship to the Company can be made.


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  • Location
    Los Angeles, California
  • Department
    TWG Production
  • Employment Type
    Full Time
  • Minimum Experience
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